PTHA 1225 · Communications · Exam 3
Listening levels and listening skills
Learning · 15 cards · Priority A: 15 / B: 0
Say or write your answer before opening the card. A is the first pass; B remains fair course material. Source notes appear with each answer.
E3-0061 · Priority A
What is analytical listening?
Listening for specific information and organizing it into categories.
Purtilo Ch 8-9 2026.pptx slide 18; T02 57:39–1:02:54
E3-0062 · Priority A
What is directed listening?
Listening to obtain an answer to a specific question.
Purtilo Ch 8-9 2026.pptx slide 18; T02 57:39–1:02:54
E3-0063 · Priority A
What is attentive listening?
Listening for general information to understand the overall picture.
Purtilo Ch 8-9 2026.pptx slide 18; T02 57:39–1:02:54
E3-0064 · Priority A
What is exploratory listening?
Listening because of your own interest in the subject.
Purtilo Ch 8-9 2026.pptx slide 18; T02 57:39–1:02:54
E3-0065 · Priority A
What is courteous listening?
Listening because you feel obligated to listen.
Purtilo Ch 8-9 2026.pptx slide 18; T02 57:39–1:02:54
E3-0066 · Priority A
What is appreciative listening?
Listening for pleasure, such as enjoying music.
Purtilo Ch 8-9 2026.pptx slide 18; T02 57:39–1:02:54
E3-0067 · Priority A
What is passive listening?
Overhearing information without attentively engaging with what is being said.
Purtilo Ch 8-9 2026.pptx slide 18; T02 57:39–1:02:54
E3-0068 · Priority A
A PTA sorts what the patient says into symptom and function categories. Which listening level fits?
Analytical listening.
Purtilo Ch 8-9 2026.pptx slide 18; T02 57:39–1:02:54
E3-0069 · Priority A
A PTA asks what happened on the stairs and listens for that specific answer. Which level fits?
Directed listening.
Purtilo Ch 8-9 2026.pptx slide 18; T02 57:39–1:02:54
E3-0070 · Priority A
A listener wants the general picture before studying details. Which listening level fits?
Attentive listening.
Purtilo Ch 8-9 2026.pptx slide 18; T02 57:39–1:02:54
E3-0071 · Priority A
What two goals improve communication through listening?
Hear the patient more accurately and determine whether the patient has heard/understood you.
Purtilo Ch 8-9 2026.pptx slide 19; T02 57:39–1:02:54
E3-0072 · Priority A
How can a fixed frame of mind undermine listening?
You assume what the person will say and tune out or mentally finish the sentence.
Purtilo Ch 8-9 2026.pptx slide 19; T02 57:39–1:02:54
E3-0073 · Priority A
Why should you avoid judging a message by its delivery?
Slow or unfamiliar delivery does not determine the value of the content.
Purtilo Ch 8-9 2026.pptx slide 20; T02 57:39–1:02:54
E3-0074 · Priority A
What should you do with an incomplete or unclear idea before moving on?
Summarize what you heard and clarify it with the speaker.
Purtilo Ch 8-9 2026.pptx slide 20; T02 57:39–1:02:54
E3-0075 · Priority A
Why must instructions avoid easily misinterpreted wording?
Patients may take language literally or retain only the parts they understand.
Purtilo Ch 8-9 2026.pptx slide 19; T02 57:39–1:02:54