What is analytical listening?	Listening for specific information and organizing it into categories.<br><br><small>Priority A · Purtilo Ch 8-9 2026.pptx slide 18; T02 57:39–1:02:54</small>
What is directed listening?	Listening to obtain an answer to a specific question.<br><br><small>Priority A · Purtilo Ch 8-9 2026.pptx slide 18; T02 57:39–1:02:54</small>
What is attentive listening?	Listening for general information to understand the overall picture.<br><br><small>Priority A · Purtilo Ch 8-9 2026.pptx slide 18; T02 57:39–1:02:54</small>
What is exploratory listening?	Listening because of your own interest in the subject.<br><br><small>Priority A · Purtilo Ch 8-9 2026.pptx slide 18; T02 57:39–1:02:54</small>
What is courteous listening?	Listening because you feel obligated to listen.<br><br><small>Priority A · Purtilo Ch 8-9 2026.pptx slide 18; T02 57:39–1:02:54</small>
What is appreciative listening?	Listening for pleasure, such as enjoying music.<br><br><small>Priority A · Purtilo Ch 8-9 2026.pptx slide 18; T02 57:39–1:02:54</small>
What is passive listening?	Overhearing information without attentively engaging with what is being said.<br><br><small>Priority A · Purtilo Ch 8-9 2026.pptx slide 18; T02 57:39–1:02:54</small>
A PTA sorts what the patient says into symptom and function categories. Which listening level fits?	Analytical listening.<br><br><small>Priority A · Purtilo Ch 8-9 2026.pptx slide 18; T02 57:39–1:02:54</small>
A PTA asks what happened on the stairs and listens for that specific answer. Which level fits?	Directed listening.<br><br><small>Priority A · Purtilo Ch 8-9 2026.pptx slide 18; T02 57:39–1:02:54</small>
A listener wants the general picture before studying details. Which listening level fits?	Attentive listening.<br><br><small>Priority A · Purtilo Ch 8-9 2026.pptx slide 18; T02 57:39–1:02:54</small>
What two goals improve communication through listening?	Hear the patient more accurately and determine whether the patient has heard/understood you.<br><br><small>Priority A · Purtilo Ch 8-9 2026.pptx slide 19; T02 57:39–1:02:54</small>
How can a fixed frame of mind undermine listening?	You assume what the person will say and tune out or mentally finish the sentence.<br><br><small>Priority A · Purtilo Ch 8-9 2026.pptx slide 19; T02 57:39–1:02:54</small>
Why should you avoid judging a message by its delivery?	Slow or unfamiliar delivery does not determine the value of the content.<br><br><small>Priority A · Purtilo Ch 8-9 2026.pptx slide 20; T02 57:39–1:02:54</small>
What should you do with an incomplete or unclear idea before moving on?	Summarize what you heard and clarify it with the speaker.<br><br><small>Priority A · Purtilo Ch 8-9 2026.pptx slide 20; T02 57:39–1:02:54</small>
Why must instructions avoid easily misinterpreted wording?	Patients may take language literally or retain only the parts they understand.<br><br><small>Priority A · Purtilo Ch 8-9 2026.pptx slide 19; T02 57:39–1:02:54</small>