PTHA 1225 · Communications · Exam 3

Collaboration and communication lists

Lists · 12 cards · Priority A: 9 / B: 3

Say or write your answer before opening the card. A is the first pass; B remains fair course material. Source notes appear with each answer.

Import file
E3-0316 · Priority A
List the six individual collaboration skills.
1. Self-awareness 2. Competence 3. Trust 4. Commitment to team goals/values 5. Flexibility 6. Acceptance

VERY LIKELY list target — Carlson explicitly says to know these skills.

Purtilo Ch 8-9 2026.pptx slide 5; T02 00:00–02:11
E3-0317 · Priority A
List the five barriers to interprofessional collaboration.
1. Time constraints 2. Lack of shared structures 3. Uncertainty 4. Gender and generational differences 5. Geography

VERY LIKELY list target — A discrete list explained at length; exact question is inferred.

Purtilo Ch 8-9 2026.pptx slide 6; T02 02:18–08:34
E3-0318 · Priority A
List the four benefits of interprofessional collaboration.
1. Improved facility efficiency 2. Reduced medical errors 3. Greater patient satisfaction 4. Greater job satisfaction for healthcare workers

VERY LIKELY list target — Carlson explicitly emphasizes these benefits; list format is inferred.

Purtilo Ch 8-9 2026.pptx slide 7; T02 08:46–09:01
E3-0319 · Priority A
List six uses of respectful verbal communication for a PTA.
1. Establish rapport 2. Obtain condition/progress information 3. Confirm understanding 4. Relay information to other professionals 5. Educate patients/families 6. Encourage and support patients

VERY LIKELY list target — Six numbered purposes with instructor-confirmed applications.

Purtilo Ch 8-9 2026.pptx slide 9; T02 32:55–35:24
E3-0320 · Priority A
List the three ways verbal communication can break down.
1. Saying the wrong thing 2. Saying it the wrong way or with the wrong tone 3. Saying it at the wrong time

VERY LIKELY list target — Carlson explicitly calls these three ways.

Purtilo Ch 8-9 2026.pptx slide 10; T02 35:34–37:04
E3-0321 · Priority A
State all three “Ask 3” empowerment questions.
1. What is the functional goal I am trying to achieve? 2. What do I need to do? 3. Why is it important for me to do it?

VERY LIKELY list target — A named three-question routine taught for every visit.

Purtilo Ch 8-9 2026.pptx slide 13; T02 44:25–44:44
E3-0322 · Priority A
List the seven levels of listening.
1. Analytical 2. Directed 3. Attentive 4. Exploratory 5. Courteous 6. Appreciative 7. Passive

VERY LIKELY list target — Carlson calls this a list and says students need to answer questions about the types.

Purtilo Ch 8-9 2026.pptx slide 18; T02 57:39–59:38
E3-0323 · Priority A
List the six keys to better listening on the slide.
1. Be selective in what you attend to 2. Concentrate on central themes; listen to paragraphs 3. Judge content rather than style/delivery 4. Listen with an open mind 5. Summarize before speaking again 6. Clarify incomplete ideas

VERY LIKELY list target — An explicit six-point slide list explained in lecture; exact list question is inferred.

Purtilo Ch 8-9 2026.pptx slide 20; T02 1:02:07–1:02:45
E3-0324 · Priority A
List the four distance zones and the course ranges/descriptions.
1. Intimate: very close contact; no number given 2. Personal: 1–4 ft 3. Social: 4–12 ft 4. Public: 12–25 ft or more

VERY LIKELY list target — Carlson explicitly identifies another list to understand; use slide range for public.

Purtilo Ch 8-9 2026.pptx slide 24; T02 1:05:53–1:06:38
E3-0325 · Priority B
List the six main nonverbal forms on slide 22.
1. Facial expression 2. Eye contact 3. Body language 4. Physical appearance, including grooming 5. Touch 6. Demonstration

PLAUSIBLE list target — Slide grouping; grooming is nested under appearance.

Purtilo Ch 8-9 2026.pptx slide 22; T02 1:03:37–1:05:09
E3-0326 · Priority B
List the three presentation factors and two voice factors on the verbal-communication slide.
1. Presentation: vocabulary, clarity, organization of thoughts 2. Voice: tone and volume

PLAUSIBLE list target — Useful grouped recall; no exact-question promise.

Purtilo Ch 8-9 2026.pptx slide 14; T02 45:07–46:41
E3-0327 · Priority B
List the two goals for effective communication through listening.
1. Improve acuity—hear the patient 2. Improve the ability to determine whether the patient has heard you

PLAUSIBLE list target — Two explicit slide goals.

Purtilo Ch 8-9 2026.pptx slide 19; T02 59:53–1:00:08